Three options for handling difficult people are to be authoritative, positive, and/or task oriented.

• A. Not sure
• B. True
• C. Sometimes
• D. False

Answer: (B)

Handling difficult people works best when you can flex your approach. An authoritative stance establishes clear expectations and boundaries, which reduces ambiguity and helps ensure policies and standards are followed. A positive, respectful attitude can lower defensiveness, build trust, and keep conversations constructive. Keeping the discussion task-focused helps prevent personalities from derailing progress and keeps attention on goals and deadlines. You can use one approach, or combine them as needed—the flexibility to mix these styles is often what leads to the best outcomes in tricky interactions. So this statement is true because each style serves a different purpose and can be applied depending on the situation.