What is the first step in the problem-solving approach?

• A. Identify the issue
• B. Gather information
• C. Implement the plan
• D. Evaluate each option

Answer: (B)

Gathering information up front is the essential starting point because you need facts, context, and constraints to understand what you’re dealing with. Collecting observations, data, and input from stakeholders helps you see the problem clearly, identify what’s known and what isn’t, and avoid jumping to conclusions. With a solid information base, you’re better positioned to define the real issue, set realistic goals, and plan effective actions. If you skip this step and move directly to implementing or evaluating options, you risk pursuing solutions that don’t address the actual problem or missing important factors that could derail the outcome. That’s why starting with gathering information is the best first move.