Which statement about listening is true?

• A. Communication involves only the sending of information.
• B. People listen through filters that often block communication.
• C. The believability of communication depends only on the words said.
• D. The receiver's appearance has no effect on communication.

Answer: (B)

Listening is an active, interpretive process. When we listen, we don’t just receive words; we decode them through personal filters—past experiences, beliefs, biases, cultural norms, emotions, and current attention. Those filters can shape, distort, or even block what’s being communicated, so the message you intend to send isn’t guaranteed to be understood as intended. That’s why this statement is true: people listen through filters that often block communication. The other ideas miss essential pieces of how listening works: communication isn’t only about sending information, believability relies on more than just words (tone, credibility, and context matter), and appearance can influence how a message is received.